Case Study
Scaling Documentation Capacity for a Growing Multi-Office Firm
Multi-office architectural and engineering firm delivering projects across multiple regions, covering architectural, structural, and MEP services.
Offshore Operations Teams built for the long term
Since 2007, NOW (New Options Worldwide) has helped founders and COOs build stable, scalable offshore operations teams in the Philippines—without the risk and churn of short-term outsourcing.
Teams are integrated into existing workflows, supported by documentation, and structured to reduce turnover and operational disruption over time.
- In business since 2007
- 100+ team members
- Global clients across AU, US, UK & Europe
WHO WE ARE
A long-term operations partner, not a staffing experiment
NOW (New Options Worldwide) was founded in 2007 to help growing companies build and run offshore operations teams that last.
We do not provide one-off virtual assistants or short-term labour. We operate as a long-term operations partner, embedding stable teams, maintaining continuity, and absorbing operational load so leadership can focus on growth.
Our approach is defined by documented workflows, clear ownership, and long-term integration, outlined in how partnerships are structured and managed in How We Work.
Clients work with NOW when they need reliability, institutional memory, and teams that stay.
Who We Work With
Who NOW is built for
We work best with companies that:
- Have 30–300 employees
- Are led by founders or COOs
- Are scaling or stabilizing operations
- Value long-term stability over short-term speed
- Want to reduce operational risk, not manage more people
NOW is not a fit for:
- One-month pilots
- “Just one VA” requests
- Price-first outsourcing
- High-churn or experimental setups
Industries We Serve
NOW applies the same offshore operating model across industries where continuity, documentation, and workflow discipline matter.
Professional Services
Practice operations support for accounting, legal, consulting, and architecture firms, structured to maintain institutional memory and stable delivery across long client engagements.
Construction, Engineering & Architecture
Construction, Engineering & Architecture Project operations support for documentation-heavy, compliance-driven environments where version control, coordination, and long project cycles are critical.
Sales-Driven Organizations
Revenue operations support for real estate, solar, insurance, automotive, and home services teams that require consistent pipeline execution and operational follow-through.
Qualification
We assess long-term intent, scope clarity, and readiness.
Structured Onboarding
Clear roles, documented workflows, and defined ownership.
Team Build & Embed
Dedicated offshore teams aligned to your processes and standards.
Operate & Scale
Continuity, escalation paths, and long-term delivery—without constant rebuilding.
Case Studies
Real outcomes from real teams
See how NOW has supported founders and COOs across long project cycles and growing organisations.
Case Study
Fire Safety Documentation Support for a New Zealand Project Team
New Zealand-based project team delivering projects requiring fire engineering coordination, with fire engineers and designers retained locally.
Case Study
Coordinating Multi-Discipline Drawing Sets for a UK Consultancy
UK-based architectural and engineering consultancy delivering projects requiring close Arch, Structural, and MEP coordination. Local registered professionals retained submission responsibility.
INSIGHTS
Since 2007 Editorial Series
What we’ve learned building offshore teams.
These insights are written to support long evaluation cycles, helping leadership teams assess offshore readiness, risk, and operational fit over time.
Blog
How Offshore Production Support Reduces Burnout in Licensed Professionals
Burnout in architecture and engineering rarely comes from design work.
It comes from execution overload.
When licensed professionals spend too much time drafting, coordinating revisions, and managing documentation churn, decision fatigue sets in. The work never stops — and the responsibility never leaves.
Blog
Why Offshore Drafting Fails Without Clear Review Boundaries
Most offshore drafting failures aren’t caused by skill gaps.
They’re caused by blurred responsibility.
When offshore teams are asked to “figure things out,” quality drops. When review gates are informal, issues reach submission stages too late. When authority is unclear, everyone becomes cautious — or worse, makes assumptions.
Blog
What to Offshore First in Architectural & Engineering Operations
One of the biggest offshore mistakes firms make is trying to move too much, too fast.
Not all work should be offshored at once — and not all work should be offshored at all.
Firms that succeed offshore usually start with execution-heavy, repeatable functions that benefit from scale but don’t require independent judgment.
Why companies choose NOW
Why companies choose NOW
- Operating offshore teams since 2007
- Built for long-term engagements
- Low turnover, high continuity
- Process-driven, not ad hoc
- Designed to reduce operational risk
The best brands choose us
